Privacy Policy

Express First Logistics Pty Ltd (ABN pending) ("we", "us", or "our") is committed to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within that Act. This privacy policy explains how we collect, hold, use, and disclose your personal information in connection with our freight forwarding, logistics, and related services.

We recognise the importance of your privacy and understand that the personal information you provide to us must be handled responsibly and in accordance with Australian law. This policy applies to all personal information collected by Express First Logistics, whether gathered through our website, over the telephone, by email, through third-party platforms, or in person at our premises.

By engaging our services or using our website, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please contact our Privacy Officer using the details provided in Section 13 below.

We collect personal information that is reasonably necessary for the provision of our freight forwarding and logistics services. The types of personal information we may collect include, but are not limited to:

• Contact details such as your full name, email address, telephone number, and postal address.
• Shipping and consignment information, including sender and recipient addresses, delivery instructions, package dimensions, weight, declared goods descriptions, and any applicable customs or regulatory documentation.
• Payment information processed securely through third-party payment gateways. We do not store credit card numbers or full bank account details on our own systems.
• Website usage data, including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and interaction patterns collected through cookies and analytics tools.
• Business information such as your company name, Australian Business Number (ABN), position or role, and industry sector.
• Any additional information you voluntarily provide to us through enquiry forms, telephone conversations, email correspondence, or face-to-face interactions.

We do not generally collect sensitive information (as defined in the Privacy Act) unless it is directly relevant to the services we provide and you have given your consent. If we do need to collect sensitive information, we will notify you at the time of collection and explain why it is required.

We collect personal information primarily through direct interactions with you. This includes information you provide when you request a quote, place an order, complete a form on our website, send us an email, speak with our team over the telephone, or visit our premises. Wherever possible, we will collect personal information directly from you rather than from third-party sources.

We also collect information automatically when you visit our website through the use of cookies, web beacons, and similar technologies. These tools help us understand how visitors use our site so that we can improve our online experience. Further details about our use of cookies are provided in Section 7 of this policy.

In some cases, we may receive personal information about you from third parties such as our delivery partners, customs brokers, freight carriers, referral sources, or publicly available directories. When we receive personal information from a third party, we take reasonable steps to ensure that the information was collected lawfully and that you have been made aware of, or would reasonably expect, the disclosure. We will handle any such information in accordance with this policy and the APPs.

We collect and use your personal information for purposes that are directly related to our business activities and the services we provide. In accordance with APP 6, we will only use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose that you would reasonably expect.

The primary purposes for which we collect your personal information include:

• Fulfilling and managing your freight forwarding, logistics, and delivery orders, including coordinating with carriers, customs authorities, and other relevant parties.
• Providing customer service, responding to your enquiries, and managing your account.
• Sending you service updates, shipment tracking notifications, delivery confirmations, and other transactional communications necessary for the performance of our services.
• Complying with applicable Australian laws, regulations, and industry standards, including customs and border security requirements, tax obligations, and workplace health and safety legislation.
• Improving our services, website functionality, and overall customer experience through analysis of de-identified or aggregated usage data.
• Conducting internal business operations such as record-keeping, auditing, training, and quality assurance.

If we wish to use your personal information for direct marketing purposes, we will obtain your prior consent or provide you with a straightforward opt-out mechanism, as required by APP 7. You may opt out of receiving marketing communications at any time by contacting our Privacy Officer.

We may disclose your personal information to third parties where it is necessary for the provision of our services or where we are required to do so by law. We take reasonable steps to ensure that any third party to whom we disclose your personal information is bound by obligations of confidentiality and handles your information in accordance with the APPs.

The types of third parties to whom we may disclose your personal information include:

• Delivery partners, freight carriers, shipping lines, and transport operators who assist us in fulfilling your shipments.
• Customs authorities, border protection agencies, and other government bodies where disclosure is required for the import, export, or transit of goods.
• Third-party payment processors and financial institutions for the secure processing of transactions.
• Professional advisers, including lawyers, accountants, and insurance providers, in connection with the management of our business.
• Information technology service providers who support our systems, website hosting, and data storage.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Any disclosure of your personal information will only occur in accordance with this policy, the Privacy Act, and the APPs.

As a freight forwarding and logistics company, the nature of our services may require us to disclose your personal information to overseas recipients. This may include international freight carriers, customs brokers in destination countries, overseas warehousing partners, and foreign government agencies involved in the clearance of goods. The countries to which we transfer personal information will depend on the specific services you have engaged us to perform and the destination of your shipments.

In accordance with APP 8, before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information. These steps may include entering into contractual arrangements that require the recipient to comply with privacy obligations substantially similar to the APPs, conducting due diligence on the recipient's privacy practices, and assessing the privacy laws and enforcement mechanisms of the recipient's country.

Where it is not practicable to ensure APP-equivalent protections in a particular jurisdiction, we will inform you and seek your consent before transferring your personal information. We are committed to maintaining the security and privacy of your data regardless of where it is processed or stored.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small text files stored on your device by your web browser. They allow our website to recognise your device and remember certain information about your visit, such as your preferences and browsing history.

We use the following types of cookies:

• Essential cookies: These are necessary for the operation of our website. They enable core functionality such as page navigation and access to secure areas of the site. The website cannot function properly without these cookies.
• Analytics cookies: We use analytics tools to collect de-identified information about how visitors use our website, including pages visited, time on site, and traffic sources. This data helps us improve our website's performance and content.
• Functional cookies: These cookies allow our website to remember choices you have made (such as form field entries or language preferences) to provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. For further information on managing cookies, please refer to your browser's help documentation.

We take the security of your personal information seriously and implement a range of reasonable technical, administrative, and physical safeguards to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure, as required by APP 11. Our security measures are reviewed and updated regularly to address emerging threats and vulnerabilities.

The measures we employ include, but are not limited to, the use of encrypted connections (SSL/TLS) for data transmitted through our website, secure access controls and authentication protocols for our internal systems, regular software updates and security patching, restricted access to personal information on a need-to-know basis among our staff, and secure disposal procedures for personal information that is no longer required.

While we take all reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to promptly notifying you and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach, in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes. The retention period for your personal information will vary depending on the nature of the information and the purpose of collection.

For example, shipping and consignment records may be retained for a minimum of seven years to comply with Australian taxation law and customs regulations. Account and transaction records are similarly retained for the period required by applicable legislation. Website analytics data is retained in de-identified or aggregated form and does not contain personal information that can be linked to individual users.

When your personal information is no longer required for any purpose permitted under the Privacy Act, we will take reasonable steps to destroy or permanently de-identify the information, as required by APP 11.2. This includes secure deletion of electronic records and secure destruction of physical documents. If you would like to request the deletion of your personal information, please contact our Privacy Officer using the details in Section 13.

Under the Australian Privacy Principles, you have a number of important rights in relation to the personal information we hold about you. We are committed to ensuring that you can exercise these rights easily and without unnecessary delay.

• Right of access (APP 12): You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days) and provide the information in a format that is accessible to you. In some circumstances, we may charge a reasonable fee to cover the administrative costs of providing access.
• Right of correction (APP 13): If you believe that any personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you have the right to request that we correct the information. We will take reasonable steps to correct the information promptly and, where appropriate, notify any third parties to whom we have previously disclosed the information.
• Right to request deletion: You may request that we delete your personal information where it is no longer needed for the purpose for which it was collected. We will comply with such requests unless we are required by law to retain the information or the information is necessary for the establishment, exercise, or defence of legal claims.
• Right to opt out of marketing: You may opt out of receiving direct marketing communications from us at any time by clicking the unsubscribe link in any marketing email, or by contacting our Privacy Officer. We will process your opt-out request promptly and at no cost to you.

To exercise any of these rights, please contact our Privacy Officer using the details provided in Section 13 of this policy. We may need to verify your identity before processing your request to protect the security of your personal information.

If you believe that we have breached the Australian Privacy Principles or that your personal information has been handled inappropriately, we encourage you to contact our Privacy Officer in the first instance using the details provided in Section 13. We take all privacy complaints seriously and will investigate your concerns promptly and thoroughly.

Upon receiving a complaint, we will acknowledge receipt within five business days and aim to resolve the matter within 30 days. Our Privacy Officer will work with you to understand the nature of your concern, investigate the relevant circumstances, and determine an appropriate outcome. We will keep you informed throughout the investigation process and notify you in writing of the outcome.

If you are not satisfied with the outcome of our internal complaint handling process, or if you would prefer to lodge your complaint directly with an external body, you have the right to contact the Office of the Australian Information Commissioner (OAIC). The OAIC can be reached through their website at www.oaic.gov.au, by telephone on 1300 363 992, or by post at GPO Box 5218, Sydney NSW 2001. The OAIC provides guidance on privacy matters and has the authority to investigate complaints about breaches of the Privacy Act.

We reserve the right to update or amend this privacy policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice through our website or by direct communication.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services or website following the publication of any amendments constitutes your acceptance of the updated policy. If a change materially affects the way we handle personal information that we have already collected, we will make reasonable efforts to notify you and, where required, seek your consent.

Previous versions of this privacy policy may be obtained by contacting our Privacy Officer using the details in Section 13. We maintain records of prior versions for accountability and transparency purposes.

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact our Privacy Officer using the details below. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.

• Privacy Officer
  Express First Logistics Pty Ltd
• Email: privacy@expressfirstlogistics.com.au
• Address: 1-15 Wentworth Road North, Homebush NSW 2140, Australia

We aim to acknowledge all privacy enquiries within five business days and to provide a substantive response within 30 days. If your matter is urgent or relates to a suspected data breach, please indicate this clearly in your correspondence so that we can prioritise your request accordingly.